It goes without saying that customer service is the backbone of any industry and in global trade logistics is no exception to this. The quality of your customer service determines the sustainable value of your company and your brand image. Remember – time, tide, and customers don’t wait for anyone. If you fail to provide them with impeccable unique customer service, they will go looking for someone who does. Neu Marke help realign customer experiences by providing total customer solutions that increase revenue growth, expand new opportunities and maintain change in the uncertain world.
3 tips to improve your customer satisfaction through logistics :
1. Keep your customers in the loop
This might sound like a simple solution, but an informed customer is a happy customer. When you are engaged in a business with rising operational complexity, being transparent is the first step towards customer engagement. As a digital logistic solutions, it is imperative that you keep your end customer informed of the status of end-to-end management transactions at every stage of the process. This not only gives them assurance but also helps them plan their business and operations accordingly.
2. Response time to customers
Your customers’ expectations are fairly simple – they want quick answers. And you should do exactly that, irrespective of whether the answer is positive or negative. You cannot possibly do anything to expedite the process when container trading/leasing are delayed due to exterior circumstances, but you can always do one thing – proactive and prompt communication with your customers.
3. Efficient and Effective
It’s easier said than done. When coordinating with multiple different international partners and when exceptions arise, it can be challenging to get your containers on time. The key to speeding up your shipping operations lies in your ability to be notified by all partners involved and to be updated with exceptions at sea interval. This can be accomplished through a our partners neutral trading collaborative platforms and exception management tools.
The bottom line is this. When you and your competitors offer the same services to the same location at more or less the same rates, the quality of customer service can be a real differentiator. Giving your end customer access to your platform and tools to track their transactions allowing them to stay perfectly up-to-date without any special effort from your part.
Contact us to book a demo and lets see how we can assist in making your customers happy.